Foot Locker Korea - Frequently Asked Questions
COVID-19 Updates
Payment
- How can I pay?
- Web Security
- What is a credit card security code (CVV)?
- Why are multiple charges appearing on my debit/ credit account?
- How will I know that you received my payment?
- My payment keeps getting declined!
Shipping & Delivery
- Shipping Information
- What countries do you deliver to?
- Do you offer express shipping or next-day delivery?
- When will you dispatch my order?
- How can I track my order?
- I didn’t receive my tracking number. How do I track my order?
Exchange, Returns & Refunds
- Holiday Extended Returns
- How to return?
- How do I return a Locate order?
- I lost my receipt. Can I still return products?
- What happens if my return is not accepted?
- I recently returned my order, but I haven’t received my refund yet.
Online shopping
- Can I place my order over the phone or through email?
- Have all kids products on your website obtained the Korean Certification Mark (KC Mark)?
- I didn’t receive an email to confirm my order! Was it successful?
- Can I add items or make changes to my order?
- How can I cancel my order?
- Why was my order cancelled?
Product Information
- The product I received looks different from the image on the website!
- I saw a product on the website but now it's gone. Help!
- What can I do if my size is not available?
- Do you sell limited release products online?
- Can I pre-order an item if it hasn’t been released yet?
- Where do I go to keep track of the latest releases?
Gift Guide
- Give the gift of sneakers!
- Can I send an order as a gift?
- Do you offer gift wrapping, additional packaging, or extra paper bags?
- Where can I buy a Foot Locker gift card?
- How can I check the balance of a gift card?
- Do Foot Locker gift cards expire?
Foot Locker Stores
My Foot Locker Account
- Creating an account
- I didn’t receive an activation link for my account. What should I do?
- I made a typo in my email address. How can I access my account?
- How do I delete my account?
- My account has been deactivated but I did not do this. How can I reactivate? / My account login details are not working. Help!