Frequently Asked Questions
COVID 19
Shipping and Delivery
- Shipping Information
- Can I collect my online order from a Foot Locker store?
- The tracking says my order was delivered but I never received it!
- An item is missing from the parcel.
- I’ve received something else other than what I ordered. What should I do?
- My delivery is late!
Return and Refunds
- How do I return a Locate order?
- How to return?
- Exchanges
- How long do I have to wait for my refund?
- What happens if my return is not accepted?
- I want to return my order, but I’m no longer in the country of delivery. What can I do?
Payment
Account and Order Details
Online shopping
- Have all kids products on your website obtained the Korean Certification Mark (KC Mark)?
- Online shopping
- When are you getting new stock of a specific product?
- What does it mean that my order was cancelled for suspicion of fraud?
- The product I received looks different from the image on the website!
- My order was cancelled for stock issues, but my size is still available!
In Store
- What is the Foot Locker Locate service and how does it work?
- Tell us about your in-store experience and receive a discount!
- I lost my receipt. Can I still return products?
- I purchased something in one of your Foot Locker stores and would like to return it. Can I ship it back to the store?
- Can I return an item that was purchased in another country?
Gift Cards
- How do I purchase Foot Locker Gift Cards?
- Does Foot Locker sell E-Gift cards?
- Are Foot Locker gift cards transferable?
- Is there any expiration date for Foot Locker gift cards?
- Is it possible to return a gift card?
- How can I check the balance of a gift card?