Frequently Asked Questions
COVID 19
Shipping and Delivery
- Shipping Information
- Where can I ship my order?
- Do you offer express shipping or next-day delivery?
- When will you dispatch my order?
- Can I collect my online order from a Foot Locker store?
- My delivery is late!
Exchange, Return & Refunds
- Exchanges
- How to return?
- How do I return a Locate order?
- I want to return my order, but I’m no longer in the country of delivery. What can I do?
- What happens if my return is not accepted?
- How long do I have to wait for my refund?
Payment
Account and Order Details
Online shopping
- Online shopping
- Can I place my order over the phone or through email?
- Have all kids products on your website obtained the Korean Certification Mark (KC Mark)?
- I didn’t receive an email to confirm my order! Was it successful?
- Can I add items or make changes to my order?
- How can I cancel my order?
In Store
- What is the Foot Locker Locate service and how does it work?
- Monthly In-Store Feedback Competition
- I lost my receipt. Can I still return products?
- I purchased something in one of your Foot Locker stores and would like to return it. Can I ship it back to the store?
- Can I return an item that was purchased in another country?
Gift Cards
- How do I purchase Foot Locker Gift Cards?
- Does Foot Locker sell E-Gift cards?
- Are Foot Locker gift cards transferable?
- Is there any expiration date for Foot Locker gift cards?
- Is it possible to return a gift card?
- How can I check the balance of a gift card?