In regards to our mutual security, each credit/debit card payment made at Foot Locker Asia is processed through an automatic payment verification system where the order details you entered are compared to those registered to the payment card.
In any case whereby the system is unable verify the details, it will automatically cancel the order. If you receive the cancellation due to suspicion of fraud, it probably meant that there were inconsistencies between your billing and shipping details (may be typing errors, missed spellings, or inserting the details of a different card which does not tally). Please make sure to carefully check these details before submitting a new order again or try using a different card or payment method.
Since the verification process is automated, we would not be able to let you know of the exact reason for this type of cancellation. Sorry about it.
Should you require further assistance on this matter, please use our chatbot simply by clicking on the "Chat" icon on the bottom right of the page. Type in "Fraud" and our chatbot, Flo, will be able to assist you with the matter.
Alternatively, you may contact our Customer Care via the phone line below.
Operating hours: 9am - 6pm
Operating days: Monday - Saturday
We are operating on all public holidays except Christmas.