Oh no! Let’s see… First, make sure the email hasn’t ended up in the spam or junk folders of your email account. If you can’t find the Order Confirmation email there or suspect that you made a typo in your email address when placing the order, you may contact our Customer Service team for help.
Articles in this section
- Online shopping
- Can I place my order over the phone or through email?
- Have all kids products on your website obtained the Korean Certification Mark (KC Mark)?
- I didn’t receive an email to confirm my order! Was it successful?
- Can I add items or make changes to my order?
- How can I cancel my order?
- Why was my order cancelled?
- What does it mean that my order was cancelled for suspicion of fraud?
- My order was cancelled for stock issues, but my size is still available!
- The product I received looks different from the image on the website!