We are very sorry to have to cancel your order! We try to fulfill every single order we receive, but on rare occasions, we may not be able to do so. In that case, we will inform you as soon as possible via email, and we always include the reason for the cancellation. We will also trigger your refund at the same time we send out the email update. The processing time for the amount to be reflected in your bank account will vary according to your bank's processing time.
Articles in this section
- Online shopping
- Can I place my order over the phone or through email?
- Have all kids products on your website obtained the Korean Certification Mark (KC Mark)?
- I didn’t receive an email to confirm my order! Was it successful?
- Can I add items or make changes to my order?
- How can I cancel my order?
- Why was my order cancelled?
- What does it mean that my order was cancelled for suspicion of fraud?
- My order was cancelled for stock issues, but my size is still available!
- The product I received looks different from the image on the website!