We understand that you might have a change of mind after your purchase or you may have gotten the wrong size when purchasing. Therefore, if you would like to get something else instead, we do also provide exchange services.
However, before we proceed with the exchange process, you will need to meet our exchange conditions as follows. The product needs to:
- Be exchanged within 28 days of your delivery date (online orders) / purchase date (in-store purchases)
- Be in its original condition
- Be unused
- Have all its original tags attached
- Be in its original packaging in the condition you received it in
We reserve the right to refuse items that do not meet these conditions.
For Online Purchases:
You may proceed to your nearby store to do an exchange only for a different size (no exchanges for colour or for another product) by bringing the product and order transaction email along. Our store staff will be more than willing to assist you with the exchange for an item more than or equal to the exchanging item price.
If you don’t wish to visit our stores, you can place a new order and send the items back following our Return Policy. We will then issue a refund for your first order. This is because our warehouse is not set up for exchanges, so please remember that if you send the item back, it will be automatically processed as a return and this will be assessed according to our refund process.
For In-store Purchases:
You may proceed to your nearby store to do an exchange by bringing the product and original receipt along. Our store staff will be able to assist you with the exchange for an item more than or equal to the exchanging item price.
In case you have received a defective, damaged, or wrong item sent, we are here to help! Please contact our Customer Service team for further assistance.
No exchanges are allowed on YEEZY products.