Please check with everyone living at your address to see if one of them received the package for you. If not, do feel free to contact our Customer Service team for assistance. We will start the investigation and locate your order for you.
In any case if it is confirmed that your order was lost in transit, we will refund you in full, no worries about that.
Should you require further assistance on this matter, please use our chatbot simply by clicking on the "Chat" icon on the bottom right of the page. Type in "Fraud" and our chatbot, Flo, will be able to assist you with the matter.
Alternatively, you may contact our Customer Care via the phone line below.
| Korea | +00-30-8321-0349 |
Operating hours: 9am - 6pm Operating days: Monday - Saturday |
We are operating on all public holidays except Christmas.