Can I place my order over the phone or through email?
We’d love to help you, but following our mutual security policy (think privacy and data protection), we cannot accept orders via phone or email. Your final order can only be placed via our online shop or physical store! You can, of course, contact us for any questions you may have about the website or the ordering process – we are here to help!
Are the prices the same online as in store?
We endeavour to keep our prices consistent throughout our stores and online. Occasionally, our pricing may be slightly different due to special promotions or mark downs that are only available when purchasing online or in store.
Have all kids products on your website obtained the Korean Certification Mark (KC Mark)?
Yes, rest assured all products listed on our website pass the KC Mark test and adhere to the Supplier's Confirmation of Conformity. The KC Mark focuses on the prevention and reduction of risks regarding safety, health, or impact on the environment.
Feel free to contact us should you require more information on your product.
Does the website show stock in real time?
Short answer is no… We update our website as frequently as possible but unfortunately, due to the high volume of orders we receive daily, our stock situation changes so quickly that we aren’t able to show real-time stock levels. Your safest bet is to only place an order if your chosen size is “In stock” or head down to your nearest store.
Why can't I add a product to the cart?
If you cannot add an available product to your cart, it may be that the item or size you are interested in is sold out, but the stock availability has not been updated on our website yet.
This generally only happens with very popular items that are sold out very quickly, and our website system is unable to keep up with a huge amount of visits in a short timeframe, hence creating a lag in showing real time product stock availability.
If you are encountering this problem, please try to purchase the item again later, or you can also head down to one of our stores!
If you are unable to add any item into your cart or check out all items in your cart, kindly reach out to our Customer Care team. Please provide more information on the problem you are encountering, such as the product details (model, color, size, URL), date of incidence etc. We will then be able to assist you better.
I cannot check out. The message says "Checkout Technical Error". Help!
When you get this message at the checkout it usually means the item you have in your bag is in fact out of stock and you will not be able to check out. Sometimes there can be inventory discrepancies between what the website shows versus what we physically have. We try and rectify this as soon as possible.