Returns & Exchanges

The Foot Locker return policy is as follows:

• Be returned within 28 days of your purchase date (in-store purchases)/ delivery date (online orders)
• Be in its original condition
• Be unused
• Have all its original hang-tags attached
• Be in its original packaging (boxes and bags) in the condition you received it in

We will not accept a return if the goods show signs of damage, not the result of a manufacturing fault.

This applies to accidental, malicious, or other wearer related damages. Examples of accidental, malicious, and wearer related damage include, but are not limited to:

Signs of misuse, excessive wear or inappropriate care:

• Shoes washed by machine and/ or dried by excessive heat
• Cut marks on stitching, seams, or uppers
• Punctured airbags
• Abrasion/ scuffing damage
• External contamination
• Signs of extreme damage
• Knowingly purchase small fitting shoes
• Fabric has been stained
• Material decomposing due to prolonged dampness/ wetting

No returns are allowed on products won in the raffle.

This policy does not affect your statutory rights. Your satisfaction is our concern.

Returning is easy and fast but keep in mind that returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.

How to Return:

As we will need to have your signature when refunding an item for all in-store and Locate purchases, you will need to head over to your nearest Foot Locker store in person.

Simply take the item(s) you wish to return to any Foot Locker store along with the receipt and original card* used for the purchase. We cannot process a refund without the receipt. Our friendly Stripers in store will be more than willing to assist you with your refund.

*The card's last four digits will need to match the digits on the receipt. For payments made using mobile payment (i.e. Apple Pay), you will need to show the Device Account Number found on the mobile payment info page for our Stripers to verify it is the original payment method used for the purchase.

For payments made via debit/ credit card, you will be refunded via the original payment method.

For payments made via cash, you will receive your refund in cash for the same refund value.

For payments made using gift cards, you will receive your refund in a form of a gift card with the same refund value.

We want you to be satisfied with your shopping experience at Foot Locker. If you're not satisfied with the products you ordered online, you can return them to us free of charge! You can return your products via mail or in-store.

Please note that returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.

No returns are allowed on products won in the raffle.

Return via Courier

Email our Customer Care Team at service@footlocker.kr for eligibility assessment with the information listed below. Our team will get back to you on what to do next.  Do note that until Foot Locker has received your parcel, it will be your responsibility.

• Your name : 
• Email address : 
• Contact number : 
• Order Number : 
• Product Number (SKU): 
• Quantity of Returned Items : 
• Quantity of courier boxes to be collected : 
• The address to pick up from (per your original delivery address) :
• Reason for return: 

Please be advised that we cannot assume responsibility if you combine items from different order numbers into a single return parcel. When returning items from various order numbers, it is crucial to pack them separately, ensuring one return box per order number.

Your pickup address will be the same as stated on your order and it needs to be accessible to the courier. There should be someone to hand over the parcel at the time of collection.

We reserve the right to refuse items that do not meet the Foot Locker Return Policy conditions.  Additionally, if you send back sneakers with packing tape on the sneaker (brand) box, your return will not be accepted.

The above applies to purchases carried out by legal or natural person acting for purposes which are outside trade, business, craft or profession.

Return via Store

Simply take the item(s) you wish to return to your nearest Foot Locker store along with the physical card used for the order and Tax Invoice we emailed you when you placed your order. Our friendly Stripers in-store will be happy to assist you. The refund for items returned in store will be credited via the original payment method, provided you've supplied your Tax Invoice and meet the return conditions.

We are sorry, that is not possible. We always* require proof of purchase and will not accept returns without it. So do make sure to store your receipt that you've received carefully as you will need it should you decide to return or exchange your purchase. We will not be able to assist you without it.

* Yes, even in the case of Foot Locker exclusive products.

If our team confirms that your return does not comply with our Return Policy, the item(s) will be sent back to you, and no refund will be triggered. In such a case, our Customer Care team will get in touch with you and provide the tracking number for the returned parcel.

We understand that you might have a change of mind after your purchase or you may have gotten the wrong size when purchasing. Therefore, if you would like to get something else instead, we do provide exchange services.

However, before we proceed with the exchange process, the item you wish to exchange will need to meet our exchange condition as follows:

The product needs to:

• Be exchanged within 28 days of your delivery date (online orders) / purchase date (in-store purchases)
• Be in its original condition
• Be unused
• Have all its original hang-tags attached
• Be in its original packaging (boxes and bags) in the condition you received it in

Exchange can only be done once. We will not accept exchanged items to be exchanged again. Regardless of the number of items that are in the purchase, once you have returned any single item, it is counted as a return and no further exchanges on that same single receipt will be entertained. If you are making a return, please be sure to do it in one transaction.

The above applies to purchases carried out by legal or natural person acting for purposes which are outside trade, business, craft, or profession. We reserve the right to refuse items that do not meet these conditions.

No exchange is available for products won in the raffle.

I want to exchange my in-store/ online purchase

You have 28 days from the date of purchase (in-store purchase) / date of delivery (online order) to exchange the item(s). Simply head down to one of our stores with the item(s) you'd like to exchange and printed original receipt. Our friendly Stripers will be able to assist you with your exchange. A top-up will be required if exchanged item cost more.

Please note that currently for online purchases, exchanges cannot be done via our warehouse. If you wish to exchange an item bought online, do head down to any of your local Foot Locker stores for an exchange.

In any case you don't wish to visit our stores for an exchange, you may choose to place a new order and send the unwanted item(s) back following our Return Policy. We will then issue a refund for your first order. Please remember that if you send the item back, it will be automatically processed as a return and this will be assessed for the refund process.

Unfortunately as different countries are using different register POS system, you will not be able to return or exchange an item that was bought in another country.

All returns and exchanges will have to be processed in the same country the purchase was made. Please reach out to the respective country's Customer Care team where you have purchased from for further assistance.