What is EQL?
We've partnered with EQL for our online raffles. We use it to manage the launches of unique and limited-quantity products. EQL prevents our sites from crashing, slows down bots, and delivers a launch that is fair.
We believe that everyone should have a fair chance of getting their hands on the products they love, that’s why we’ve built fairness in.
This means that:
- Only humans can enter raffles: Every entry goes through a multi-step security verification process that confirms you are a human.
- One entry per person: Entries are deduplicated against unique identification tags.
- Launches are always secure: We use best-in-class security protocols to make sure your information is always safe and secure.
- It should be simple to enter: Once you have a verified EQL account, entering becomes a breeze.
How to enter a raffle?
Entering a draw is simple!
- Go to the EQL powered raffle form.
- Create an EQL account.
- Provide shipping and payment details.
- Verify your entry.
- Submit.
Your entry is now registered in the raffle! Only one entry is allowed per person for each raffle to ensure that it is a fair draw.
If you are selected as a winner when the raffle ends, you will receive an email* with instructions to complete payment. You will have a limited time to complete this process, which will be further explained in the email. If you do not complete payment in time your winning entry will be forfeited, and you will no longer have the opportunity to purchase the item. You will incur no charges if you do not complete payment.
*Emails may end up in your junk/ spam folder. Please check the folder if you are unable to find the email in your inbox.
Be sure to check our social media page to stay updated on the latest available raffle!
Am I charged for entering the raffle?
No, you are not charged for entering the raffle. If you are selected as a winner when the raffle ends, you will receive an email* with instructions to complete payment. You will only be charged if you are selected as a winner and complete the payment process. The payment process will be explained in the email notification you receive once you are selected as a winner.
*Emails may end up in your junk/ spam folder. Please check the folder if you are unable to find the email in your inbox.
Can I withdraw from the raffle if I change my mind?
Yes, but only if the raffle has not closed. Head back to the launch page and you should see a red button that says "Cancel my Entry". Click that and you’re now out of the draw.
If you win the raffle and complete the payment process, you have agreed to purchase the product and can no longer withdraw your entry. If you win the raffle but do not complete the payment process, you will not be charged, and your allocated unit will go to another entrant.
How do I know if I have won?
We raffle products with huge demand. We're talking thousands of people trying to score a very limited supply of product. If supply met demand, the product wouldn't be so popular.
Win or lose, you will be alerted via email after the raffle has closed on the outcome. If you've won the raffle, you will also be receiving an additional email* with instructions to complete payment for the item.
*Emails may end up in your junk/ spam folder. Please check the folder if you are unable to find the email in your inbox.
I've entered an incorrect address for my raffle entry!
Good news! You're still able to make changes to the address on your own before the raffle is closed. To do so, simply log into your EQL account and update it. We recommend double checking your address when entering the raffle to ensure you'll receive your winnings to the correct address.
Unfortunately we are unable to assist with address changes once you have received the winner confirmation email.
Can I return/ exchange a raffle item I have won?
Congrats on winning the raffle! Unfortunately no returns or exchanges are allowed for items won in our raffle as they are considered high heat products.
Issues on the EQL website
If you have any enquiries or are facing issues on the EQL website such as payment error, please contact the EQL team for assistance.
For more help on issues on the EQL platform, visit the FAQs on their website.