If you have not received your Locate order after 10 working days from the date of the "Your order has been sent" email, we will need to investigate the whereabouts of your order.
We may need to lodge an investigation with Aramex regarding the delivery of the item. The investigation with Aramex will take 5 working days to be completed so we ask for your patience during this time.
Of course, if it’s confirmed that your order was lost in transit, we will refund you in full.