If you realize that an item is missing after the delivery, please wait 1 – 2 more days as it might be on a separate shipment fulfilled by another store. After waiting, if there are still no delivery do feel free to contact our Customer Care team.
Our team will investigate with the carrier company. Since we might ask you for photos of the outer box, please do not throw it away. If it is confirmed that the item was lost in transit, we will of course refund you for the missing product(s).
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Need help? Ask our chatbot! Simply click on the "Chat" button on the bottom right hand side of the page to start chatting. Type "Order Status" to get help on this matter. |