Please check with everyone living in your household and your neighbours to see if one of them received the package for you. If you can't find it, contact our Customer Care team for assistance. We will do everything we can to locate your order for you. In any case if it is confirmed that your order was lost in transit, we will refund you in full, no worries about that.
Should you require further assistance on this matter, please use our chatbot simply by clicking on the "Chat" icon on the bottom right of the page. Type in "Fraud" and our chatbot, Flo, will be able to assist you with the matter.