We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the parcel is in transit.
If you see that the outer box is damaged, have signs of tampering and/or the seal has already been opened, please refuse the delivery. It will be automatically returned to our warehouse, and we will refund you for the item(s).
If you notice that the contents are damaged or faulty after you already accepted the delivery, please contact our Customer Care team within 2 days of receiving the order and we will assist you with the refund. Simply type in "Delivery Issues" in the chat and Flo, our chatbot, will be able to assist you with the matter and escalate it to our Customer Care agents should you require further assistance.
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Need help? Ask our chatbot! Simply click on the "Chat" button on the bottom right hand side of the page to start chatting. Type "Delivery Issues" to get help on this matter. |