Below you will find our contact details for Hong Kong and Macau. Please note that for our mutual safety, we are unable to place orders for you.
How to resolve your enquires
There are different ways to reach out to us.
1. FAQ Page
Search from our Frequently Asked Questions articles.
2. Chatbot
Click on the "Chat" button on the bottom right of the page to talk to our chatbot, Flo. Simply type in your query and Flo will be able to assist you.
When contacting us, please have your order number, email, address and mobile number on hand. This will help speed things along once connected.
3. WhatsApp
| Hong Kong | +852 800 93 1511 |
Click here to start a chat on WhatsApp or scan the QR code below.
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| Macau | +853 6 262 5113 |
Click here to start a chat on WhatsApp or scan the QR code below.
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4. Online Form
Email us via our online form.
5. Call
| Hong Kong | +852 800 93 1511 |
Operating hours: 9am - 6pm Operating days: Monday - Saturday |
| Macau | +853 6 262 5113 |
We are operating on all public holidays except Christmas.
NOTE: Please note that we are unable to assist you with queries regarding Shipping & Delivery, Foot Locker Account, Gift Guide, Foot Locker Stores, Product Information, and Raffle via our Customer Care phone line. For the above topics, please use our chatbot and should you require further assistance, it will be escalated to our Customer Care agents.