Frequently Asked Questions
COVID-19 Updates
Shipping and Delivery
- Shipping Information
- Where can I ship my order?
- When will you dispatch my order?
- How can I track my order?
- I didn’t receive my tracking number. How do I track my order?
- Do you offer express shipping or next-day delivery?
Exchanges, Returns & Refunds
- How do I return a Locate order?
- How to return for Macau
- How to return for Singapore, Malaysia and Hong Kong
- Exchanges
- I lost my receipt. Can I still return products?
- How long do I have to wait for my refund?
Payment
Online Orders
- Why can’t I add a product into my cart?
- Online shopping
- Why was my order cancelled?
- Does the website show your stock in real time?
- Can I add items or make changes to my order?
- Can I place my order over the phone or through email?
Foot Locker Stores
Raffle (Singapore, Hong Kong and Macau only)
- What is EQL?
- How to enter a raffle?
- Am I charged for entering the raffle?
- How do I know if I have won?
- Can I withdraw from the raffle if I change my mind?
- Can I enter a raffle for the same product multiple times?
Product Information
- What is the Foot Locker Locate service and how does it work?
- Can I pre-order an item if it hasn’t been released yet?
- What can I do if my size is not available?
- Can you tell me if my local Foot Locker store has the product I want?
- The product I received looks different from the image on the website!
- When are you getting new stock of a specific product?
Gift Guide
- Do you offer gift wrapping, additional packaging, or extra paper bags?
- How do I purchase Foot Locker Gift Cards?
- Does Foot Locker sell E-Gift cards?
- Are Foot Locker gift cards transferable?
- Is there any expiration date for Foot Locker gift cards?
- Can I use multiple gift cards in a single transaction?
My Foot Locker Account
