Frequently Asked Questions
COVID19 Updates
Shipping and Delivery
- Shipping Information
- Where can I ship my order?
- When will you dispatch my order?
- How can I track my order?
- I didn’t receive my tracking number. How do I track my order?
- Do you offer express shipping or next-day delivery?
Return and Refunds
- How do I return a locate order?
- How to return for Malaysia and Macau
- How to return for Singapore and Hong Kong
- Exchanges
- How long do I have to wait for my refund?
- What happens if my return is not accepted?
Payment
Account and Order Details
Online Shopping
- Online shopping
- Can I pre-order an item if it hasn’t been released yet?
- What can I do if my size is not available?
- Why can’t I add a product to the cart?
- Why was my order cancelled?
- Does the website show your stock in real time?
Store
- What is the Foot Locker Locate service and how does it work?
- Booking of Basketball Court
- Tell us about your in-store experience and receive a discount!
- I lost my receipt. Can I still return products?
- I purchased something in one of your Foot Locker stores and would like to return it. Can I ship it back to the store?
- Can I return an item that was purchased in another country?
Gift Cards
- How do I purchase Foot Locker Gift Cards?
- Does Foot Locker sell E-Gift cards?
- Are Foot Locker gift cards transferable?
- Is there any expiration date for Foot Locker gift cards?
- Is it possible to return a gift card?
- Can I use a gift card if it was issued in a different country?
