Frequently Asked Questions
COVID-19 Updates
Payment
- How can I pay?
- Paypal (Singapore only)
- Web Security
- What is a credit card security code (CVV)?
- Why are multiple charges appearing on my debit/ credit account?
- How will I know that you have received my payment?
Shipping & Delivery
- Shipping Information
- What countries do you deliver to?
- Do you offer express shipping or next day delivery?
- Can I collect my online order from a Foot Locker store?
- When will you dispatch my order?
- How can I track my order?
Exchanges, Returns & Refunds
- Holiday Extended Returns
- How do I return my in-store/ Locate purchase?
- How do I return my online order?
- I lost my receipt. Can I still return products?
- What happens if my return is not accepted?
- I recently returned my order, but I haven’t received my refund yet.
Online Orders
- Can I place my order over the phone or through email?
- Are the prices the same online as in store?
- I don't see my orders in "My Order History"
- Can I add items or make changes to my order?
- Does the website show your stock in real time?
- Why can’t I add a product into my cart?
Locate Service
- What is the Foot Locker Locate service and how does it work?
- My Locate order has been returned to sender. What now?
- I think my Locate order has been lost in transit. What now?
- I’ve received something other than what I ordered in my Locate order/ I’ve received someone else’s Locate order.
- An item is missing from my Locate parcel. How can you help?
- My Locate delivery is late!
Product Information
- The product I received looks different from the image on the website!
- I saw a product on the website but now it's gone. Help!
- What can I do if my size is not available?
- Do you sell limited release products online?
- Can I pre-order an item if it hasn’t been released yet?
- Where do I go to keep track of the latest releases?
Raffle (Singapore only)
- What is EQL?
- How to enter a raffle?
- Am I charged for entering the raffle?
- Why do I have to verify my card via my bank?
- Can I withdraw from the raffle if I change my mind?
- Can I enter a raffle for the same product multiple times?
Gift Guide
- Give the gift of sneakers!
- Can I send an order as a gift?
- Do you offer gift wrapping, additional packaging, or extra paper bags?
- Where can I buy a Foot Locker gift card?
- How can I check the balance of a gift card?
- Do Foot Locker gift cards expire?
Foot Locker Stores
My Foot Locker Account
- Creating an account
- I didn’t receive an activation link for my account. What should I do?
- I made a typo in my email address. How can I access my account?
- How do I delete my account?
- My account has been deactivated but I did not do this. How can I reactivate? / My account login details are not working. Help!
