Frequently Asked Questions
COVID-19 Updates
Shipping and Delivery
- Shipping Information
- Where can I ship my order?
- When will you dispatch my order?
- How can I track my order?
- I didn’t receive my tracking number. How do I track my order?
- Do you offer express shipping or next-day delivery?
Exchanges, Returns & Refunds
- Exchanges
- How to return for Singapore and Malaysia
- I purchased something in one of your Foot Locker stores and would like to return it. Can I ship it back to the store?
- How do I return a Locate order?
- I lost my receipt. Can I still return products?
- Can I return an item that was purchased in another country?
Payment
Online Orders
- I don't see my orders in "My Order History"
- Online shopping
- Can I place my order over the phone or through email?
- Why can’t I add a product into my cart?
- Does the website show your stock in real time?
- I didn’t receive an email to confirm my order! Was it successful?
Foot Locker Stores
Raffle (Singapore only)
- What is EQL?
- How to enter a raffle?
- Am I charged for entering the raffle?
- How do I know if I have won?
- Can I withdraw from the raffle if I change my mind?
- Can I enter a raffle for the same product multiple times?
Locate Service
Product Information
Gift Guide
- Where can I buy a Foot Locker gift card?
- How can I check the balance of a gift card?
- Do Foot Locker gift cards expire?
- Can I use multiple gift cards in a single transaction?
- What if my gift card is lost, stolen or damaged?
- Are Foot Locker gift cards transferable?
My Foot Locker Account
- Creating an account
- I didn’t receive an activation link for my account. What should I do?
- I made a typo in my email address. How can I access my account?
- How do I delete my account?
- My account has been deactivated but I did not do this. How can I reactivate? / My account login details are not working. Help!
