We are sorry to inform you that gift cards cannot be replaced or refunded. That’s why you should store them carefully! However, if you still have the receipt and the 16 digit number of your gift card, we might be able to establish how much money is on the card and place a block on its use. When this is possible, a replacement card can be issued. Without the 16 digit gift card number and receipt, we are unable to trace and block the money on the card.
Please contact our Customer Care team for more information!