Returning is easy and fast but keep in mind that we will only accept and refund the product if it is still in the original condition. The product would need to meet our return conditions as follows:
- Be returned within 28 days of your delivery date (online orders)
- Be in its original condition
- Be unused
- Have all its original tags attached
- Be in its original packaging in the condition you received it in
We reserve the right to refuse items that do not meet these conditions. Additionally, if you send back sneakers with packing tape on the sneaker (brand) box, your return will not be accepted.
We will not accept a return if the goods show signs of damage not the result of a manufacturing fault. This applies to accidental, malicious and other wearer related damage. Examples of accidental, malicious and wearer related damage include, but are not limited to:
Signs of misuse, excessive wear or inappropriate care:
- Shoes washed by machine and/or dried by excessive heat.
- Cut marks on stitching, seams or uppers.
- Punctured airbags.
- Abrasion/scuffing damage.
- External contamination.
- Signs of extreme damage.
- Knowingly purchased small fitting shoes.
- Fabric that has been stained.
- Material decomposing due to prolonged dampness/wetting.
No returns are allowed on YEEZY products and products won in the raffle.
The above applies to purchases carried out by legal or natural person acting for purposes which are outside trade, business, craft or profession. We reserve the right to refuse items that do not meet these conditions.
How to Return:
You may choose to return your products by heading over to any of your nearest Foot Locker store or by courier which will be chargeable to you. In both cases, you will have to do so in the same country where the order was purchased.
1. Return your order by courier
Email our Customer Care Team at firstname.lastname@example.org for eligibility assessment. Our team will get back to you on what to do next. Please be advised that the cost of sending the item(s) back to Foot Locker will be chargeable to you. Do note that until Foot Locker has received your parcel, it will be your responsibility.
We will need some information from you in your email to help us facilitate the return.
- Subject header of email: Return of Foot Locker Product
- Your order number
- Number of item(s) to return
- Item returning SKU
- Reason for return
Your pickup address will be the same as stated on your order and it needs to be accessible to the courier. There should be someone to hand over the parcel at the time of your collection.
To prepare for our carrier company’s arrival for the returns, do fill in the return form and place it in the carton box, sealing everything up for our carrier to pick it up. Our courier will refuse collection if items are not sealed upon collection.
Please allow 5 – 10 working days for us to assess and process your return once we have received your item(s) at our warehouse. It may take additional time for the refund to appear in your account. If returned item(s) does not fit the return conditions, item(s) will be courier back to you and the return courier will be chargeable to you.
2. Return your order in-store
You may take the item(s) you wish to return to any Foot Locker store in original condition, along with the order transaction to show our friendly Striper in-store and the physical card used for the online purchase. Our Stripers in-store will be more than willing to assist you with your refund. Please allow 5 – 10 working days for us to assess and process your return once we have received your item(s) at our warehouse. It may take additional time for the refund to appear in your account.