If this has happened to you, we are really sorry! We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit.
If the item you receive is wrong or defective, please notify our Customer Service team immediately within 2 days of receiving orders. Our team will offer you an appropriate solution following your concerns. If it is a manufacturing fault, you may contact our customer service team through our contact us page or directly head down to your nearest store for a assessment of the product.
The above applies in case of production flaws or other issues caused by the producer or the retailer, but it is not applicable in case of damage caused by the customer after the purchase.
Please note that after assessment from store your purchase outcome may be accepted or rejected.