If this has happened to you, we are really sorry! We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit. In that case, just follow the standard return process, but choose the reason code "damaged" when you fill in the online return form.
If the item you receive is wrong or defective, please notify our Customer Service team instead.
We will offer you an appropriate solution or you will be able to return the product for a refund (purchase price plus, if an order is returned in its entirety, the shipping charges.)
The above applies in case of production flaws or other issues caused by the producer or the retailer, but it is not applicable in case of damage caused by the customer after the purchase.