We understand that you might have a change of mind after your purchase or you may have gotten the wrong size when purchasing. Therefore, if you would like to get something else instead, we do also provide exchange services.
However, before we proceed with the exchange process, the item you would like to exchange would need to meet our exchange conditions as follows; The product needs to:
- Be exchanged within 28 days of your delivery date (online orders) / purchase date (in-store purchases)
- Be in its original condition
- Be unused
- Have all its original tags attached
- Be in its original packaging in the condition you received it in
The above applies to purchases carried out by legal or natural person acting for purposes which are outside trade, business, craft, or profession. We reserve the right to refuse items that do not meet these conditions.
Exchange can only be done once. We will not accept exchanged items to be exchanged again. Regardless of the number of items that are in the purchase, once you have returned any single item, it is counted as a return and no further exchanges on that same single receipt will be entertained. If you are making a return, please be sure to do it in one transaction.
I want to exchange my in-store purchase
You have 28 days from the date of purchase to exchange item(s) bought in-store. Simply head down to one of our stores with the item you'd like to exchange and printed original receipt. Our friendly Stripers will be able to assist you with your exchange. A top-up will be required if exchanged item cost more.
In case you have received a defective, damaged, or the wrong item sent, we are here to help! Please contact our Customer Service team within 2 days of receiving the order for further assistance.
I want to exchange my online purchase
You have 28 days from the delivery date to exchange items bought online. Simply head down to one of our stores with the item you'd wish to exchange and the printed original receipt. Our friendly Stripers in store will be able to assist you with your exchange. A top-up will be required if exchanged item cost more.
If you don’t wish to visit our stores, you can place a new order and send the item(s) back following our Return Policy. We will then issue a refund for your first order after assessment. This is because our warehouse is not set up for exchanges, so please remember that if you send the item back, it will be automatically processed as a return and this will be assessed according to our refund process. Do note that until Foot Locker received your parcel, it will be your responsibility. You may refer to our return policy here.
No exchanges are allowed on YEEZY products.
PLEASE NOTE: Currently, for online purchases, exchanges cannot be done via our warehouse. If you wish to exchange an item bought online, do head to any of your local Foot Locker stores for an exchange.
*Please be advised that the cost of sending the item(s) back to Foot Locker will be chargeable to the customer in Singapore, Malaysia, and Hong Kong.