Your complete satisfaction is important to Foot Locker! If you are not satisfied with the products you ordered online, you may return them completely free of charge, within 28 calendar days after delivery.
For your convenience, you can choose to return your products by courier or at any Foot Locker store. In both cases, you have to do so in the same country where the order was shipped.
To allow for your return to be processed correctly, please make sure the merchandise is in its original condition, unused, with all tags and original packaging included. You would need to bring along the printed original receipt in order to process the return. We reserve the right to refuse items that are returned after the 28 days period or that are not in the same condition you received them in.
By courier
- Log-in to your account, go to the "Orders" section and select the order you wish to return.
- Mark the item(s) you wish to return and select a reason for the return.
- Pack the item(s) securely in a box, bag or carton that protects the merchandise, or wrap them in the original packaging. Make sure you tape and seal the package to protect the content from damage.
- Contact the Customer Care team for a return shipping label and attach it the outside of the box you are returning. Follow the instructions given by Customer Care at the same time as receiving the label.
If our return label is not used, we will refund neither the postage/customs fees nor any theft or loss during transport. We recommend in any case that you to opt for a tracked service.
In-store
Just take the item(s) you wish to return to your nearest store along with the order invoice. Our staff will be happy to assist you. The refund for items returned in a store will be made in cash, unless the original payment was made by credit/debit card. Do remember to bring along the original printed receipt in order for the return to be processed. To help avoid any issues, we recommend returning your item(s) during the afternoon hours when there is already enough cash in the store’s register to process your refund.
Check our Store Locator to find a Foot Locker store near you.