If you realize that an item is missing after the delivery, please wait 1 – 2 more days as it might be on a separate shipment fulfilled by another store. After waiting, if there are still no delivery do feel free to contact our Customer Service team (in any case within 2 days following the delivery).
Our team will investigate with the carrier company. Since we might ask you for photos of the outer box, please do not throw it away. If it is confirmed that the item was lost in transit, we will of course refund you for the missing product(s).
Note: You may refuse the delivery if the outer box seems damaged, or tampered with. In that case, the parcel will be automatically returned to us, and we will refund you for the item(s).