In rare cases, it might happen that an incorrect item / someone else’s order is sent out due to human error. We sincerely apologise if this has happened to you. Please contact our Customer Care team immediately to let us know about the issue. We will do everything we can to resolve it as quickly as possible for you. Simply type in "Delivery Issues" in the chat and Flo, our chatbot, will be able to assist you with the matter and escalate it to our Customer Care agents should you require further assistance.
Need help? Ask our chatbot!
Simply click on the "Chat" button on the bottom right hand side of the page to start chatting.
Type "Delivery Issues" to get help on this matter.