Argh, we understand that’s scary! Please check with everyone living at your address to see if one of them received the package for you. If you can’t find it, contact our Customer Care team for assistance. We will do everything we can to locate your order for you. Of course, if it’s confirmed that your order was lost in transit, we will refund you in full.
Articles in this section
- Shipping Information
- Where can I ship my order?
- When will you dispatch my order?
- How can I track my order?
- I didn’t receive my tracking number. Can you help?
- Do you offer express shipping or next-day delivery?
- I entered a wrong shipping address. What now?
- My delivery is late!
- I’ve received something else than what I ordered! What now?
- An item is missing from the parcel. How can you help?