Please check with everyone living at your address to see if one of them received the package for you. If you can’t find it, contact our Customer Service team for assistance. We will do everything we can to locate your order for you. Of course, if it’s confirmed that your order was lost in transit, we will refund you in full.
Articles in this section
- Shipping Information
- Where can I ship my order?
- When will you dispatch my order?
- How can I track my order?
- I didn’t receive my tracking number. How do I track my order?
- Do you offer express shipping or next-day delivery?
- I entered a wrong shipping address. What happens to my order?
- What happens if I’m not at home when my order is delivered?
- My delivery is late!
- I’ve received something else other than what I ordered. What should I do?