Although we try to process all returns as fast as possible, please allow 5 – 10 working days for us to assess and process your return once we have received your item(s) at our warehouse. It may take additional time for the refund to appear in your account.
When a parcel arrives back, a dedicated team unboxes and examines each product for signs of usage or damage – which is the reason why we ask you to fill out the return form with the appropriate reason for the return and recommend contacting our Customer Care team with any issues with your order. Your refund is triggered once we have confirmed that you returned the item(s) in the same condition as you had received them.
To check whether your return has been received, you can contact our Customer Care team to check the status of your return.