In rare cases, an incorrect item or another order may be sent to you simply by human error. If this has happened to you, we sincerely apologies. Please contact our Customer Care team immediately and we'll resolve it as soon as we can.
Articles in this section
- What is the Foot Locker Locate service and how does it work?
- My Locate order has been returned to sender. What now?
- I think my Locate order has been lost in transit. What now?
- I’ve received something other than what I ordered in my Locate order/ I’ve received someone else’s Locate order.
- An item is missing from my Locate parcel. How can you help?
- My Locate delivery is late!
- The tracking says my Locate order was delivered but I never received it!
- What should I do if my Locate order arrives damaged?